Customer Service Manager

Customer Service Manager | Residential Builder
Location – Western Suburbs
Salary - $80,000 - $85,000 + superannuation

About the Company
My client is a fast-growing volume builder based in Melbourne, specialising in designing and building high-quality and custom-designed homes. The company is known for its exceptional customer service and has been achieving company goals consistently. With inspiring, loyal, and caring directors, along with fun and friendly staff members, this company culture is one you want to be a part of. Offering lots of room for progression as they promote within and genuinely want to see their staff succeed, my client is dedicated to providing a fulfilling and rewarding work environment.

The Perks

• Sleek, modern homes that you can be proud to represent

• Directors and ops team who are loyal, caring, and inspiring 

• Incentives and bonuses galore - get ready to be rewarded for your hard work!

• A fun-loving, tight-knit culture with social events and Friday drinks 

• Room for growth and recognition in a fast-growing company - they believe in promoting from within!

• Plenty of free onsite parking and a Café next door to fuel your caffeine addiction

• A brand new, elegant, and modern office - work in style and comfort!

The Role & Responsibilities
As a Customer Service Manager, you will provide excellent customer service to the clients and to promote this idea throughout the organisation. Your duties will include but are not limited to:

• Improve customer service experience, create engaged customers and facilitate organic growth.

• Take ownership of customers issues and follow problems through to resolution.

• Set a clear mission and deploy strategies focused on that mission- needing to cater to different departments within the organization.

• Develop service procedures, policies, and standards.

• Keep accurate records and document customer service actions and discussions.

• Analyse statistics and compile accurate reports.

• Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.

• Keep ahead of industry’s developments and apply best practices to areas of improvement.

• Control resources and utilise assets to achieve qualitative and quantitative targets.

• Adhere to and manage the approved budget.

• Maintain an orderly workflow according to priorities.

About YOU

• Proven working experience as a Customer Service Manager within the residential building industry

• Must have strong client facing & communication skills

• Advanced troubleshooting and multi-tasking skills

• Ability to confidently follow up on documentation and communicate with stakeholders

• Enjoy working as part of a team in a fun, friendly and supportive environment

• Looking for opportunities to grow with the company as they continue to achieve

• Must have permanent working rights

Apply NOW
If this opportunity sounds like your next big thing, please send your CV to Alisa by clicking 'Apply for this job'.

Regretfully and respectfully, only shortlisted candidates will be contacted.