Client Liaison Officer

Client Liaison Officer | Volume Residential Builder
Salary: $70,000 - $80,000 + Super
Location: Mount Waverley

About The Company
Join the leading volume residential builder in Victoria, setting the industry standard with exquisite designs and unwavering commitment to customer satisfaction. Due to the continued expansion, they are now seeking a passionate individual to join their team and make their mark in the industry. Be part of the most reputable contemporary residential home builder and take your career to new heights.

The Perks

• Amazing company culture that provides a supportive and fun working environment

• Build a strong foundation in this space with support and development opportunities

• Celebrate success with regular company events and celebrations

The Role & Responsibilities
Utilising your Customer Service and Project Coordination skills, you will manage every stage of your client’s home build from Sales Acceptance through to Settlement. Working closely with internal and external stakeholders, you will be working towards a common goal – supporting your clients to deliver on the successful build of their dream homes.
Your duties will include but are not limited to:

• Managing a profile of customer files throughout their home build

• Provide high-level customer service and nurture relationships as the brand ambassador

• Liaise with internal departments and trades

• Coordinate customer appointments

• Record keeping of all communication between stakeholders and customers

• Read and interpret building and site plans

• Apply for the occupancy permits with the local council

• Forecast dates and maintain reporting and workflow documentation 

About YOU
This role will suit someone who has experience in managing a large profile of clients in an environment that is dynamic, fast-paced, and requires the use of administrative systems and processes.

• Experience in a high-volume Customer Service setting managing high-level processes and interactions

• Experience in construction or property industries is preferred

• Excellent customer service and interpersonal skills

• Attention to detail is imperative in communicating with clients and trades

• Strong work ethic with a proactive and positive can-do attitude

• Ability to multitask and thrive in a dynamic and fast-paced environment

• Permanent residency

Apply Now
If you're interested in this role, send your up-to-date CV to Alisa at Fetch Recruitment by clicking APPLY. All applications are treated strictly confidential.
For a confidential chat, you can reach me at alisa.zhang@fetchrecruit.com.au or call 0492 188 301.