Technical Service Engineer

Technical Service Engineer

Job Title: Technical Service Engineer
Contract Type: Permanent
Location: SE Suburbs Melbourne, Victoria
Salary: AU$75000 - AU$85000 per annum + package + great benefits
Reference: BBBH7427_1620784486
Contact Name: Ollie Ballard
Contact Email:
Job Published: May 12, 2021 11:54

Job Description

Technical Service Engineer

Location - SE Suburbs, Melbourne

Winter is coming and life on the tools can take it's toll, are you ready to take that next step and want to find a secure and stable role in a comfortable office space?

If the answer is yes then I have the position for you!

This huge global business who have been established for over 100 years are currently looking to add to their very successful service team with a new Technical Service Engineer.


  • Gain experience with a global business offering consistent work for years to come
  • Work with a successful operational team
  • Long list of employee benefits including company bonuses, flexible working and wedding leave
  • Great culture with staff looked after at all levels
  • Progression and view for promotion depending on performance

Role & Responsibilities

  • General support of air conditioning products to the Australian and New Zealand markets
  • Support the Senior management team with technical information
  • Support technicians in the field with spare part selection assistance and technical service and commissioning support
  • Support the Regional Service Manager with selection when sourcing spare parts or replacement units
  • Assist with analysis of WCO data of a technical or trade related nature as requested
  • Attend with the Regional Service Manager and provide bi-annual training seminars that are set by senior management to the regional Authorised Service Agent networks
  • Manage Warranty Claim Orders (ACW) within consumer law and Warranty guidelines, approve/reject and process claims to accounts department where required
  • Visit site on request of the Manager's and report as directed
  • Where requested complete KX VRF commissioning on site and reporting in writing
  • Maintain an up-to-date database of the commissioning reports
  • Carry out technical field tests and checks and report as required
  • Carry out in house modification to equipment and report as required
  • QA customer E-Solution reports from design stage to as built with field pipe lengths and related Mente PC Data
  • Demonstrate operation of control systems to end users and installation/service contractors as requested
  • Provide training in both "Fault finding techniques" and "KX systems installation and commissioning" both in house and on-site as arranged by the National Service Manager
  • Support the Sales Account Managers with delivery of technical information where required

Minimum requirement in order to apply

  • Driver license (unrestricted)
  • Refrigerant Handling License
  • Electrical License
  • Certificate III in Air Conditioning and Refrigeration (or above)

Personal Attributes

  • Client focused & skill to maintain relationships
  • Self-motivated person
  • Strong technical experience
  • Excellent communication skills

For further information on this position, or to discuss any other openings please apply directly for this role or contact Ollie Ballard on 0447 612 363.

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