Customer Service Administrator - Residential Builder
Job Title: | Customer Service Administrator - Residential Builder |
Contract Type: | Permanent |
Location: | South Morang, Victoria |
Salary: | AU$60000 - AU$65000 per annum + Super |
Reference: | BBBH7000_1612245263 |
Contact Name: | Barry O'Donovan |
Contact Email: | barry.odonovan@fetchrecruit.com.au |
Job Published: | February 02, 2021 16:54 |
Job Description
The Company
My client is an award winning volume and custom home builder that has gone from strength to strength over the last 15 years. With an innovative approach to all aspects of their business, High energy efficient builds, this is a company that will keep you engaged throughout your career. Located in the Northern Suburbs of Melbourne, they are on the hunt for an experienced and an all-rounder Customer Service Administrator who can add to this company's ongoing success.
The Role
Reporting to the Customer Service Team Leader, you will be responsible and manage all client files and provide exceptional customer service from the time of acceptance of sale, through to completion.
- Customer Satisfaction ratings
- Introductory Calls to all customers within 48 hours of Sales Acceptance
- Provide Building Tenders
- Provide HIA Building Contracts
- Provide exceptional customer service
- Provide ongoing administration of client files and provide customer service through liaison with construction staff & clients including initiation of client contact and maintaining correspondence.
- Present and have Building Tenders and Building Contracts accepted by Clients
- Deliver completed client files (Job Starts) to the Construction Division in line with monthly forecasts.
About you
- Knowledge of Construction, Estimating & Drafting terminology
- General administrative practices & procedures, consumer law - HIA
- Can work effectively within a team
- Strong communication skills both verbal & written
- Exceptional customer service skills
- Clear thinking, alert, intuitive and informed
- Organisational Skills, Self-management
Job Offer
- Fantastic company culture - supportive, genuine and passionate
- Inspiring leadership team who will facilitate your career progression
- Work for an employer you can be proud to put your name to
To Apply
If this sounds like the perfect opportunity you have been waiting for, please click 'apply now' to send your details to Barry at Fetch. Respectfully, only shortlisted candidates will be contacted.

Get similar jobs like these by email
By submitting your details you agree to our T&C's
Consultant
Share this job
Similar jobs
-
Site Supervisor | Luxury Residential
Eastern Suburbs Melbourne, Victoria
AU$90000 - AU$115000 per annum
-
Project Manager | High-end Residential | South-East
Hawthorn, Victoria
AU$150000 - AU$170000 per annum + Super + Car (depending on experience)
-
Site Supervisor | High-end Residential | South-East
Lysterfield, Victoria
AU$100000 - AU$120000 per annum + Super + Car/vehicle allowance
-
Leading Hand Carpenter | High-end Residential
SE Suburbs Melbourne, Victoria
AU$80000 - AU$95000 per annum + Super
-
Senior ArchiCAD Drafter | MD Builder | North-West
Keilor Park, Victoria
AU$85000 - AU$100000 per annum + Super