Customer Experience Coordinator

The Company
My client is one of Melbourne's largest and most successful volume builders. Their commitment to their people and their passion for excellence is what sets them apart from the rest. Due to their sustained growth and recent restructure, they are welcoming a Customer Experience Coordinator/Client Liaison to join their fun, friendly and easy-going team. Looking to train someone through the business processes, they are welcoming someone in their career in Residential Construction and will facilitate development opportunities.
The Perks

• WFH flexibility 2x days per week
• Flexible start and finish times to work in with family commitments 8.30am - 5pm or 9am - 5.30pm; they understand you have a life outside of work!
• Work from their modern head office with plenty of free onsite and street parking, cafes and restaurants, gyms, and grocery stores nearby
• New, streamlined process and CRM systems. Each team specialises in their roles
• Easy-going, supportive, and friendly team who enjoy a laugh
• Be a part of a rapidly growing company where you are recognised and awarded growth opportunities
• Friday lunches with the team, and fun awards and events nights

The Job

As the Customer Experience Coordinator, you will be working closely with your customers throughout the construction process of their home build. Your duties will include but are not limited to:

• Manage the onsite construction customer files, liaising with them throughout the completion of their home build
• Work closely with Site Supervisors and Construction Managers and manage their documentation
• Maintain data entry and documentation of the build
• Process construction claims and inspection reports
• Organise installations and variations
• Settlement preparation ensuring a smooth handover of build completion

To be considered

• 1+ year experience in a similar role in Residential Construction is essential
• Demonstrated experience in a fast-paced, high-volume administration and customer facing role
• Strong administrative and multitasking skills are a must
• Ability to confidently follow-up on documentation and liaise with stakeholders
• Must have permanent working rights

How to apply
If this opportunity sounds like your next big thing, please send your CV to Mente by clicking 'Apply'.
Regretfully and respectfully, only shortlisted candidates will be contacted.